Customer Support Executive

About the role

Are you a tech-savvy communicator who loves solving problems? We are looking for 3 motivated Customer Support Executives to join our team at Plyndrox. In this remote role, you will be the bridge between our AI-powered products and our users, ensuring every customer has a seamless experience. If you are eager to start your career in a fast-growing AI startup and enjoy helping others, we want to hear from you.

What you will do

• Provide prompt and accurate support to users via WhatsApp, email, and live website chat.
• Troubleshoot user issues and escalate complex technical problems to the relevant product teams.
• Develop a deep understanding of our core products, including WhatsApp AI, Inbox AI, Payable AI, Smart Ledger, and Translate AI.
• Maintain organized records of daily and weekly support tickets to track performance.
• Act as the voice of the customer by sharing actionable feedback with our product team to drive future improvements.

What we are looking for

• Fluency in English and Hindi, with excellent written communication skills.
• A patient, empathetic, and solution-oriented mindset when handling customer inquiries.
• Comfort with basic computer tools, internet navigation, and modern communication platforms.
• Ability to work effectively in a remote environment during IST hours (10 AM – 7 PM).

Good to have

• Prior experience in a customer support or help-desk role.
• Hands-on experience with ticketing systems like Zendesk, Freshdesk, or similar platforms.

Compensation and benefits

• Annual CTC: INR 180,000 – 300,000.
• Opportunity to grow your career within a dynamic, fast-paced AI startup environment.
• A flexible, remote-first work culture that prioritizes learning and professional development.